Managing Difficult Conversations
Communication that Resolves Conflict and Builds Trust
Outcome
You'll develop the composure, empathy, and communication skills to handle high-stakes conversations with confidence and clarity. Whether navigating performance feedback, team conflict, or challenging customer interactions, you'll learn to preserve relationships while achieving positive outcomes
Ideal For
Leaders, managers, and professionals who want to handle difficult conversations with confidence while maintaining trust, resolving conflict, and achieving constructive results.
Format
This is a 45-minute interactive group seminar that can be delivered in person or virtually. The session provides practical, immediately applicable tools and techniques for managing emotionally charged or high-stakes interactions.
What you'll do
- Identify emotional triggers that cause tension in conversations for yourself and others
- Clarify your intention and desired outcome for difficult conversations
- Practice empathy statements and tone modulation techniques that defuse defensiveness
- Learn vocal and physical techniques to stay calm and convey authority under pressure
- Develop skills for offering constructive feedback focused on behavior and impact
What you'll walk away with
- Practical strategies for recognizing and managing emotional triggers
- Phrasing and pacing techniques for delivering feedback effectively
- Vocal and physical techniques for maintaining composure under pressure
- Language tools for redirecting derailed conversations back on track
- A framework for clarifying purpose and desired outcomes